Delivery Fee/Fulfilment Fees

Delivery fees vary based on your billing address.

Please see below for the options and price ranges available on Ticketmaster: 

United Kingdom

TicketFast®: £0.00
Standard Post (for event tickets on sale on or after 06/04/2015): £2.95
Secure Post - signature may be required: £5.25 - £5.50 

Northern Ireland

TicketFast®: £0.00
Standard Post (for event tickets on sale on or after 06/04/2015): £2.95
Secure Post - signature may be required: £5.25 - £5.50  

The Republic of Ireland

TicketFast®: £0.00
Standard Post: £2.00 -  £3.50
UPS ® Secure Courier - Republic of Ireland: £13.50

Other Countries

TicketFast®: £0.00
Customers in other countries: by Box Office Collection: £2.00
Customers in other countries: by Overseas Mail: £3.50
UPS ® Secure Courier - USA and Europe (EU): £13.50
UPS ® Secure Courier - Rest of the world: £18.50

How are ticket prices, charges and fees determined?

When you're booking with Ticketmaster, whether it's online or over the phone, they'll always be sure to give you a clear breakdown of exactly what charges are involved. The total you pay to receive your tickets is usually made up of:

  • The face value of each ticket
  • The service charge for each ticket
  • An order processing fee for the whole booking

Ticketmaster knows no one likes to pay extra costs, so they do everything they can to keep their fees as low as they can, while still being able to offer you the best possible service.

Face Value

This is the base cost of your ticket, set by the event organisers – Ticketmaster are not involved in deciding the price, but it's usually based on the costs involved in presenting the event.

Service Charge

This is the only part of the booking that Ticketmaster keeps – the face value goes straight to the event organisers. These charges help Ticketmaster to cover the costs involved in running their website and booking line. The service charge can vary depending on the event – Ticketmaster agrees the amount charged with the venue or promoter, based on the costs involved in them putting the show on and Ticketmaster organising the tickets. A payment handling fee is included within the administration fee regardless of the payment method.

Order Processing Fee

This is usually one charge for the entire order and covers the cost of processing the booking from beginning to end. This means processing your payment and delivering your tickets, whether that's by post, box office collection or TicketFast.

Facility Fee

Occasionally, there may also be a facility fee. This is set by the venue's box office, and Ticketmaster send the fee directly to them – Ticketmaster doesn’t keep any of this charge. The reason for the fee varies, but it's usually there to help the venue make improvements.

Please visit our FAQ’s for further information on buying tickets and visiting the venue.

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