COVID-19 Customer Update
At The SSE Hydro, our priority remains the safety and wellbeing of our customers, clients and employees. We have introduced a number of additional safety measures, following current guidance and regulations. To ensure a safe return to events, we all need to play our part.
At the moment we’re awaiting further information on the Scottish Government’s proposed ‘vaccine passport’ system for accessing events in future, but will update this page with more information for visitors when that becomes available.
Currently, each event audience is being contacted before attending with specific entry requirements for that event, around 3-4 days before each event.
What we need you to do:
In line with Scottish Government guidelines, face coverings are mandatory at all times during the event, unless exempt or eating, drinking or dancing.
Sanitising stations are available throughout the venue for your use. We encourage visitors to sanitise their hands regularly.
Keep Your Distance
Please act responsibly and be considerate to other visitors, giving them time and space where possible to move around, understanding we all have different needs.
For some events you may be required to show your COVID or vaccination status in order to gain entry. Please be prepared to do so on request. COVID Status event entry conditions will be available on the event page or communicated directly via email.
Following Government advice, you should not attend an event if you have tested positive for COVID, are displaying symptoms or are required to self-isolate. Click here for more information on COVID symptoms.
Ahead of attending, we recommend that all visitors take a rapid lateral flow test. Tests are available here.
What we are doing:
Ventilation has been increased, improving fresh air circulation by changing our air handling units to draw in fresh air, as opposed to recirculating air.
We have enhanced all cleaning throughout the venue before, during and after your visit. With a focus on high touch point areas.
SEC venues operate a cashless system. We will only accept contactless or card payments at our box office, food & drink outlets, merchandise sales points and cloakroom.
We are supporting the Check in Scotland service and ask you to scan the QR codes on display at all entry points.
Don’t worry if you forget some of these measures. We’ll be sending reminders with your tickets, via pre-event emails and on all signage throughout our venues.
When will the venue re-open for events?
The Scottish Event Campus is now open for events. Please visit the events listing page for details of our current event list including those that have been cancelled or rescheduled.
Is my event cancelled, postponed or rescheduled?
The majority of affected events have been rescheduled or we are still working with the organisers and promoters to find alternative dates. We will be communicating further on an event by event basis and would encourage people to visit the events listing page for the latest events or click here for information on events that have been rescheduled, postponed or cancelled across the campus.
Will I be allowed to bring a bag to the venue in future?
To allow us to maintain a reduced contact entry process, we would ask visitors to avoid bringing any bags to the venue. If you do require a bag, the maximum size we permit is A3 size and all bags may be searched on entry.
Considering new COVID measures, will I be able to leave the venue and re-enter events, for instance to smoke outside?
To reduce visitor movement around the venue, through entry doors, we would ask that visitors avoid leaving the venue and re-entering again. However, if you choose to leave and re-enter you must have your ticket scanned when leaving and again when re-entering.
I have a disability. How will new COVID measures at the venue affect me?
We’re working hard to consider how new measures in place at the venue will affect all visitors. Some usual services available at the venue (wheelchair hire, sensory packs, etc.) may be altered, but more details of these changes will be communicated to customers before events re-start. If you have specific questions about your planned visit, please just email us at [email protected] and one of our team will be happy to answer.