Attending an Event


We want you to have a great time and are doing all we can to keep you safe.


You can help us by looking out for each other. If you SEE anything suspicious, SAY something to our security team. We’ll SORT it.




Here’s what you need to know when attending an event:

  • Allow plenty of time for extra security measures (we suggest allowing an extra hour). This will help prevent large queues and delays getting into the venue.
  • Be patient with security checks and help the staff to help you. We know it’s inconvenient, but they are there to keep you safe.
  • It is essential that you do not bring unnecessary items to the venue; this will help to speed up searches and your entry to the event.
  • Bags larger than A3 size (30cm x 42cm) are not permitted at events in The SSE Hydro or SEC Armadillo
  • Don’t leave bags unattended or anywhere they could cause a security scare. And never agree to look after anyone else’s bag, no matter how plausible their story.
  • If you spot someone acting suspiciously, report it to security staff or police immediately. Don’t leave it to someone else!
  • In an emergency, if you think there is an immediate risk, always call 999 and look around you for help from staff - especially those with radios who can raise the alarm quickly.
  • If there is an incident, listen to staff and any announcements.
  • The SSE Hydro and Armadillo box offices will not be open. Please go to the Box Office in the SEC Centre if you want to collect tickets, buy tickets or have a query about tickets.
  • Congress Road (the loop road in front of The SSE Hydro and Armadillo) may be closed to public vehicles at times. The SSE Drop Off and Pick Up Zone at the West of the Campus is in operation for events at The SSE Hydro, and drivers dropping off or picking up passengers will be directed there.

What forms of ID do you accept?

As standard we accept passport, driving license and Young Scot cards. All ID presented must be an original, valid document.

What age restrictions apply at events?

It is the recommendation of the venue that children under fourteen should not attend in the standing area at any event, unless accompanied by an adult. All patrons over five years old are welcome to attend in the seated section, unless otherwise stated by the event organiser. It is the venue’s recommendation that children under five should not attend concerts or events, other than those specifically aimed at younger visitors, i.e. children’s shows. Unless otherwise stated by the event organiser, the standard venue age advisory will apply.

I have a medical condition; can I take a drink in a bottle into the venue?

Drinks for medical conditions are permitted into the venue in plastic bottles up to 500ml. The bottle should be sealed at the time of entry and declared to a steward; the bottle will be labelled to validate it.

What should I do if I require medical assistance while at the venue?

If you require medical assistance, please inform a member of our stewarding team or any member of venue staff. First-aid and medical staff are available at all events and will be called to assist.

Can I bring an assistance dog to the venue?

Screen Shot 2016-11-28 at 3.27.16 PM.pngThe SEC welcomes visitors with assistance dogs. We would ask that assistance dogs are clearly identifiable around the campus. Facilities are available for assistance dogs on request.

When attending an event can I leave the venue and re-enter?

At most events you may leave and re-enter the venue during the event, as long as you present your ticket for scanning each time.

Is there a dress code at events?

No, there is no dress code – customers can wear what they wish. However; domestic, international and rugby football colours are not permitted. Fancy dress is permitted (without accessories that could be used as weapons or missiles), but costumes of controversial characters will not be permitted.

Will there be large video screens showing the performer(s) on stage?

Events are brought to the venue by external event organisers and concert promoters. The provision and function of all stage equipment is under the control of the concert organiser; as such the provision of screens is not guaranteed.

Do you provide booster seats for smaller children attending events?

We have a small number of booster seats available to borrow for events in The SSE Hydro and SEC Armadillo. These are allocated on a first come first served basis and may be fully allocated at popular family events. If a booster seat is essential to your visit, we would encourage you to bring your own to avoid disappointment.   

Booking Tickets

Do I need a ticket for my child?

All children must have a valid ticket for an event, with the exception of ‘babes in arms’ (under 12 months) who may sit on a parent/guardian’s knee, unless otherwise stated by the event promoter.

About Your Tickets

Can I collect my tickets?

Tickets purchased from Ticketmaster may be collected in advance or on the day/night of an event from the venue box office at the SEC.

The standard opening times for the main box office in the SEC are Mon–Sat 9am–5.30pm, Sat 9am-5pm & Sun closed. *

*Please note these timings are the standard opening times of the SEC Box Office and may be subject to change depending on events taking place in the venue and On-sales for new events. Please check or for details of what time individual events will go on sale.

The SSE Hydro box office opens one hour before doors to the arena open and closes 30 minutes after the main act starts or at the end of the interval, unless otherwise stated.

Why do ticket-holders sometimes get reseated at events?

For various reasons it may be necessary occasionally to relocate ticket-holders to alternative seating. This is always carried out in line with the original seating position and/or ticket price band.

Where can I view a seating plan?

A seating plan will be displayed for events as you book your tickets. This can also be found on Ticketmaster’s Facebook page.

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