Onsite Services
Baby changing
There are baby changing facilities in all the accessible toilets, please ask a member of staff for the nearest one.
Bank
The Clydesdale Bank provides visitors to The SSE Hydro with an ATM, which is located in the west lobby on the ground floor.
Box Office
Standard Opening Times
Main Box Office -SEC Centre*:
Monday – Friday: 09:00 – 17:30
Saturday: 09:00 – 17:00
Sunday: closed*
Ticket Enquiry Line:
Monday – Friday: 09:00 – 17:30
Saturday: 09:00 – 17:00
Sunday: closed
The SSE Hydro and Armadillo box offices will not be open for events.
Please go to the Box Office in the SEC Centre if you want to collect tickets, buy tickets or have a query about tickets.
*Please note these are the standard opening times of the SEC Centre Box Office. Out with standard opening hours the box office will be open in line with any events taking place and will generally close 30 minutes after the main act starts or at the end of the interval, unless otherwise stated.
If you have a query regarding tickets you have booked online from thessehydro.com or sec.co.uk please contact Ticketmaster Customer Service on 0333 321 9999.
Cloakroom
The Cloakroom is in the west lobby on the ground floor. It is open during many events and visitors can deposit items for the duration of the event for £2 per item, per day.
Please note that items cannot be left in the cloakroom overnight. For more information, or to find out if the cloakroom will be open for a specific event, please email [email protected]
Information Desk
The Information Desk is on the ground floor opposite the main doors.
Medical Room
There is a fully equipped Medical Room on the ground floor of The SSE Hydro. During events we have a number of medical professionals on hand to deal with medical enquiries and offer support.
While on site, our medical staff can be approached directly, or via one of our stewards. The Medical Centre at the east end of the concourse in the SEC has a limited number of wheelchairs that visitors can borrow for the duration of their visit.
Wi-Fi
Free Wi-Fi is available throughout The SSE Hydro.
Breastfeeding
Breastfeeding is welcome at the venue.
Changing Places Toilet
A Changing Places toilet is available in the West lobby of Level 2. This is accessible by radar key. Radar keys for accessible toilets are available from stewards, or may be purchased from the Information Desk. Visit changing-places.org.
